CompTIA A+ Certified

Yogesh Bhardwaj
Application Support Specialist & Developer

I build systems that save businesses time and money. Specializing in Tier 3 Support, Python Automation, and Enterprise Solutions.

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15 Hrs/Wk

Saved in Manual Entry

7m to 7s

Process Time Reduced

99%

Uptime Maintained

Operational Support

  • Incident Management (ITSM)
  • Active Directory & Azure AD
  • Remote Desktop Tools
  • Hardware Diagnostics
  • Network Configuration

Technical Development

  • Python & Scripting
  • REST APIs & JSON
  • SQL Database Management
  • AI & LLM Integration
  • Log Analysis & Debugging

Business Solutions

Marcrete Voice AI Agent
Voice AI Automation System
Role: Technical Lead & Implementation Specialist

Marcrete Contracting Ltd.

Key Result: Eliminated 3 hours of manual data entry daily by automating the inbound call workflow.

n8n Webhooks Google Workspace APIs SIP/VoIP
Tayco Inventory System
Warehouse Inventory System
Role: Project Developer (Sole Contributor)

Tayco Floor Tracking System

Key Result: Reduced label generation time from 7 minutes to 7 seconds, saving 98%+ processing time per order.

Ionic Node.js PostgreSQL QR Automation
F&K Manufacturing Website
Web Platform
Role: Full Stack Developer

F&K Manufacturing

Business Impact: Redesigned legacy corporate interface with a strict focus on mobile responsiveness and usability. Reduced user friction, making service discovery and quoting seamless for industrial clients.

Engineered using modern, high-performance web standards.

React Tailwind CSS Responsive Design UX Optimization
Hana Trucklines Website
Logistics Web Portal
Role: Front-End Developer

Hana Trucklines

Business Impact: Engineered a modern, high-performance web presence to streamline fleet service requests and driver recruitment. Optimized load times and mobile layout to capture on-the-go logistics traffic.

HTML/CSS JavaScript Web Performance Mobile-First

Professional Experience

Technical Support Lead
Marcrete Contracting Ltd
2025 - Present
  • Maintained production uptime for business-critical AI systems, troubleshooting API failures and database connectivity issues.
  • Resolved Tier 2/3 technical escalations that required code-level analysis and log review.
  • Investigate incidents by reviewing system logs, reproducing problems, and implementing permanent fixes.
Tier 3 Support Log Analysis API Troubleshooting
IT Support Specialist
Tayco
Sep 2023 - Dec 2024
  • Bridge between the warehouse staff and the engineering team; translated user bug reports into technical documentation for developers.
  • Provided on-site support for mobile application deployment, ensuring 100% device uptime during shift changes.
  • Configured and deployed endpoint devices including mobile units and barcode scanners for warehouse staff.
Deployment Support Technical Documentation Mobile Support
Technical Support Analyst
F&K Manufacturing
June 2023 - Aug 2024
  • Supported production website updates and troubleshooting, coordinating changes and validating fixes.
  • Maintained clear change management notes to track issues and resolutions.
  • Handled DNS troubleshooting and basic hosting management to ensure site availability.
DNS Web Hosting Change Management

About Me

I am an IT professional who doesn't just resolve tickets—I automate the solutions.

With a background in Help Desk Operations and AI Development, I bring a unique advantage to technical support roles. I can troubleshoot complex API errors, read application logs, and build Python scripts to streamline workflows.

Currently, I work as a Technical Support Lead where I also architect voice AI solutions to handle high-volume customer interactions. I am looking for roles in Application Support, Tier 2/3 Support, or DevOps where technical depth meets operational excellence.

Certifications & Education

  • CompTIA A+ Certified (2025)
  • Computer Programming Diploma
    Niagara College
  • Advanced Python Development

Ready to Support Your Team

Contact me at
hello@yogeshbhardwaj.com
LinkedIn GitHub